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Privacy Policy

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Falconcity of Wonders L.L.C and our subsidiaries and affiliates ("FCW" or "we") respect your preferences concerning the treatment of Personal Information that we may collect. This policy lets you know how we collect and use your Personal Information, how you can control its use, and describes our practices regarding information collected from the different FCW sites that link or refer to this policy (such as our websites, computer or mobile software applications, social media pages and HTML-formatted e-mail messages), as well as through offline sales and marketing activities (collectively, the "Channels").

The Channels may provide links to or the ability to connect with non-FCW websites, services, social networks or applications. Clicking on those links or enabling those connections may allow the third party to collect or share information about you. Those third-party websites or services are beyond our control. We encourage you to check the privacy policies and terms of use of any non-FCW websites or services before providing your Personal Information to them.

Personal and Other Information We Collect

Through your interaction with and use of the Channels, FCW may collect Personal Information, which is information that identifies an individual or relates to an identifiable individual. Personal Information may include, but is not limited to, your name, physical address, telephone number, e-mail address, company affiliation and associated interests. FCW may also collect Other Information through your interaction with and use of the Channels and non-FCW websites, which does not reveal your specific identity or does not directly relate to an individual. Other Information may include, but is not limited to, browser and device information, data collected through automated electronic interactions, application usage data, demographic information, geographic or geo-location information, statistical and aggregated information. Statistical or aggregated information does not directly identify a specific person, but it may be derived from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users in a particular area. In some instances, we may combine Other Information with Personal Information, such as combining a precise geographical location with your name. If we combine Other Information with Personal Information, we will treat the combined information as Personal Information.

How We Use and Share Information
Personal Information

FCW uses and shares the Personal Information it collects (unless otherwise restricted by applicable law), to:
Engage in Transactions - FCW may use Personal Information to engage in transactions with you.
Process Transactions - FCW may use Personal Information to process your transactions.
Provide Support or Other Services - FCW may use your Personal Information to provide you support or other services you have ordered and other similar operational communications.
Tailor Marketing to Your Needs and Respond to Your Requests - FCW may use your Personal Information to notify you about new product releases and service developments, and to advertise FCW's products and services in accordance with this Policy. Your website visit, marketing experience, and communications may be tailored to your interests based on your Personal Information. FCW may also use Personal Information in order to respond directly to your information requests (including newsletter registrations or other specific requests), or pass your contact information to the appropriate FCW distributor or reseller for further follow-up related to your interests. In addition, if you consent, FCW may share your Personal Information with other selected partners that offer complementary products or services. Please review the specific partner's privacy policy regarding any further interactions with them.
Provide FCW Online Communities - Some Channels permit you to: participate in interactive discussions; create a profile; post comments, opportunities or other content; communicate directly with another user; or otherwise engage in networking activities. Some of these services are moderated and all may be accessed for technical reasons. FCW does not control the content that users post to these forums or social networks. You should carefully consider whether you wish to submit Personal Information to these forums or social networks and whether you wish to make your profile available to other users, and you should tailor any content you submit appropriately. You should also review any additional terms and conditions that may govern your use of these Channels. To manage or remove your Personal Information from our online communities, please fill out a request form. If we are not able to remove your Personal Information, we will let you know.

Interact with You on Third Party Social Networks - FCW may use your Personal Information to interact with you on third party social networks. FCW's interactions with you on a third party social network would be subject to that network's privacy policies and terms of use.

Post Testimonials We post testimonials on our Channels that may contain Personal Information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please fill out a request form, and be sure to include your name, testimonial location, and contact information.

Select Content, Improve Quality and Facilitate Use of the Channels - FCW may use your Personal Information to help create and personalize content on our Channels, facilitate your use of the Channels (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, keep track of shopping cart additions and preserve order information between sessions), improve quality, track marketing campaign responsiveness (including online advertising and e-mail marketing), and evaluate page response rates.

Provide various FCW Communities - If you sign up for an FCW community or program, FCW will provide you information regarding your expressed interests, such as new product releases, alerts, updates, prices, terms, special offers and associated campaigns.

Power Joint Sales or Product Promotions - FCW and its partners may engage in joint sales or product promotions. Such promotions will always reference the partners involved. Both FCW and the partner(s) will have access to that information, and either FCW or our partners may provide you the sales or product promotion information. Each party will be responsible for managing their own use of the Personal Information collected for the joint sale or product promotion. We recommend you review the privacy policies of these partners to address any questions you have regarding their handling of your information.

Contact a Referral/"Tell a Friend" - If you elect to use our referral service to inform a friend about our products or services, we will ask you for the friend's contact information. FCW will then send your friend a one-time contact related to your referral request. FCW uses the Personal Information you provide in this situation solely for the purpose of sending the one-time contact and tracking the success of our referral program. Your friend may contact FCW through our inquiry form to be removed from the referral program.

Improve Products, Services, and Experiences - FCW may use your Personal Information to evaluate and improve our products, services, marketing, and customer relationships.

Communicate with You about a Conference or Event - We or our partners may communicate with you about a conference or event hosted or co-sponsored by FCW or one of our partners. This may include information about the event's content, logistics, payment, updates, and any additional meetings, special demonstrations or other customer facilitation that we may provide related to your event registration. After the event, FCW may contact you about the event and related products and services, and may share information about your attendance with your company. Where legally permitted, FCW will also allow designated partners or conference sponsors to send you up to two communications related to your event attendance. Please note that our partners or conference sponsors may directly request your Personal Information at their conference booths or presentations. You should review their privacy policies to learn how they use Personal Information.

Obtain Third Party Services - We also share Personal Information with third parties who provide services to FCW, such as credit card processing services, order fulfillment, analytics, event / campaign management, web site management, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar services. When FCW shares Personal Information with third party service providers, we require that they use your Personal Information only for the purpose of providing services to us and subject to terms consistent with this Policy.

Protect our Employees, Sites, Facilities, and Operations - FCW may disclose your Personal Information as we believe to be necessary or appropriate to protect the health and safety of our employees and visitors, our physical and online operations, our property, rights, and privacy, and/or that of our affiliates, you or others. If you visit our offices, you may be photographed or videotaped as part of maintaining the security of our facilities. Facility security photography will be treated as sensitive information and will only be used for security and investigation purposes.

Comply with Legal Requirements and Corporate Transactions - FCW may disclose your Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; and (e) to allow us to pursue available remedies or limit the damages that we may sustain. Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Information we have collected to the relevant third party. Some of the Personal Information uses specified above are not mandatory and may be controlled by you.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Other Information

We may use, transfer, and disclose Other Information we collect for any purpose, except where applicable law requires otherwise. If we are required to treat Other Information as Personal Information under applicable law, then we will only use it in the same way that we are permitted to use and disclose Personal Information.


By using the information and facilities of the Site, signify your agreement to FCW Privacy Policy. You are hereby requested to not use this Site, if you do not agree with this Policy. Your continued use of our Site following posting of changes to these terms will mean you accept those changes.

Protection & safety of your Information We take utmost importance & care for the protection of all information associated with our customers received through our Site. We at Falconcity.com therefore exercise the utmost care in providing secure transmission of your information from your computer to our servers. Unfortunately no data transmission over the internet can be guaranteed to be 100% secure. As a result while we strive to protect your information, we can’t ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. Once we receive your transmission, we use industry standard efforts to safeguard the confidentiality of your information such as using necessary Firewalls and Secure socket Layers or TLS. However, perfect security does not exist on the internet.

As a policy, your information with us, whether private or public will not be sold, exchanged, transferred, or given to any other user for any reason whatsoever without your consent, other than for dealing with your transactions or services requested or when we believe in good faith that the law requires it. This exclusion does not include trusted third parties who assist us in operating our Site , conducting or supporting our business or servicing you in any manner, so long as those parties agrees to keep this information confidential.

Third Party Links

We, at our discretion, may include third party products or services on our Site. These third party sites have separate independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nevertheless we seek to protect the integrity of our Site under our Policy. Your control over your information In case you would like to change or edit some of the personal information, we will try to provide a way to correct, update or remove such information that you may have provided to us. We allow the customers to opt out by un registering from Falconcity.com and our periodic emails, messages or newsletters to you would be accordingly be stopped. If a customer wishes to update personal information or objects to any usage provided herein for any reason he/she may email the requested change to fcwop@almoosa.ae email.

Changes in Privacy Policy

"The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers' are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted."

Contacting Us

For any questions about this Policy, please email to fcwop@almoosa.ae or write to : Office No: 214,Almoosa Business Centre,Um Hurair Road,Oud Metha, P.O Box 120660