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Terms & Conditions


Please read these Terms & Conditions (hereinafter termed as “Terms”) carefully before using the Falconcity.com web site (the "Website") and its facilities & services including services through Mobile app, Mobile application (the "Services") operated by Falconcity of Wonders LLC. By accessing the website and /or using any of the services provided thereon ,you shall be deemed to have accepted to be legally bound by these Terms as well as any terms and conditions of the Website or associated therewith, including the Privacy Policy (Collectively the "Usage Terms").
If you disagree with the Usage or the Terms partly or fully, then please discontinue using the Website and / or the Services immediately.


"Customer" means the user of the Website and / or Services, visitors, & others who access or use the Website or Services. "FCW" means Falconcity of Wonders LLC & its sister companies and / or associated entities and / or affiliated and or Group company, who may be provider(s) of the Services; "Services" means the electronic services offered by FCW on the Website.

Process Transactions - FCW may use Personal Information to process your transactions.

Provide Support or Other Services - FCW may use your Personal Information to provide you support or other services you have ordered and other similar operational communications.


The Services provided herein under the website are conditional upon the Customer's acceptance of and compliance with these Terms and Conditions, as may be amended or modified from time to time. Upon use of the website, the Customer is deemed to accept these Terms and Conditions, as well as any amendments or modifications thereto, FCW shall have the right, at any time and subject to its sole discretion, to suspend, terminate and / or alter the Services in any manner whatsoever, including rejecting any payment(s) made by the Customer without giving prior notice to the Customer, justification and without any liability whatsoever on the part of FCW.

Changes to the Terms and Conditions

FCW reserve the right to update or change or modify in the Terms to be reflected in this page at any time without giving prior notice. Your continued use of the Service after we post any modifications to the Terms on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Terms.

Obligation of the Customer

The Customer is solely responsible for the information and contents therein submitted by he /she in FCW website. The Customer shall ensure that any information posted or submitted or permitted or caused to be posted or submitted by the Customer is true and accurate including the correctness of any customer related ID, password(s) and / or personal information. Additionally, and while payment(s) should normally reach FCW within a period of 1 working day after clearing from the relevant banks and / or financial institutions, the Customer shall be solely responsible for ensuring that payment is correctly and timely received by FCW. Accordingly, FCW accepts no liability whatsoever in this respect and is under no obligation to notify the Customer of any incorrect, rejected and / or declined payment whether by FCW or the provider of banking card(s) used by the Customer.
The Customer shall promptly provide to FCW, upon request, any additional information which FCW may consider necessary in providing or completing the Services. The Customer acknowledges that FCW is under no obligation to provide the Services to the Customer and that receipt of any payment whatsoever shall not be deemed or construed as an acceptance of payment or waiver of FCW’s right to reject payment later on.

Customer's Indemnity

The Customer shall indemnify FCW at all times from any claim, action, demand, damages, loss, expense or cost which FCW may suffer or incur as a result of the use of the Services by the Customer.

Intellectual Property Rights

All intellectual property rights in the materials and information contained in this website or supplied to the Customer by the Services shall belong solely to FCW and these material and information shall not be reproduced or used by the Customer for any other purpose unless with the prior written approval of FCW.

Payment Services

The Customer shall make use of the Services in accordance with these Terms and Conditions as well as any other terms and conditions associated with the Services, including but not limited to the sale agreement forming the basis of such Service.

We accept payments online using Major credit / debit card Visa and MasterCard credit/debit card in AED.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to Secure Payment Provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.

Failed Transactions Response.

The Customer is under an obligation to promptly notify FCW in writing in the case of any failed transaction or if the Customer encounters any technical problem associated with the Services.

Refund Policy

The Customer shall have no right to any refund for any payment(s) made to FCW except as may be provided elsewhere or in accordance with FCW policies(s) and agreement(s) with the Customer. Refund for any transaction paid through this website would be refunded to the original mode of payment.

Receipt of Payment

FCW shall not be required to supply any receipt for payments made by the Customer to FCW through the Services or by electronic means.
Receipt of the automated acknowledgment of successful transaction completion by the customer may be considered as a confirmation of the processing of transaction.

Jurisdiction & Applicable Law

The law governing these Terms and Conditions shall be the laws The Emirate of Dubai, UAE and any dispute arising from the use of the Services or in relation to these Terms and Conditions shall be submitted to the exclusive jurisdiction of Dubai Courts, UAE

United Arab of Emirates is our country of domicile. "(Website) will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE".

Protect our Employees, Sites, Facilities, and Operations - FCW may disclose your Personal Information as we believe to be necessary or appropriate to protect the health and safety of our employees and visitors, our physical and online operations, our property, rights, and privacy, and/or that of our affiliates, you or others. If you visit our offices, you may be photographed or videotaped as part of maintaining the security of our facilities. Facility security photography will be treated as sensitive information and will only be used for security and investigation purposes.

Comply with Legal Requirements and Corporate Transactions - FCW may disclose your Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; and (e) to allow us to pursue available remedies or limit the damages that we may sustain. Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Information we have collected to the relevant third party. Some of the Personal Information uses specified above are not mandatory and may be controlled by you.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Other Information

We may use, transfer, and disclose Other Information we collect for any purpose, except where applicable law requires otherwise. If we are required to treat Other Information as Personal Information under applicable law, then we will only use it in the same way that we are permitted to use and disclose Personal Information.


By using the information and facilities of the Site, signify your agreement to FCW Privacy Policy. You are hereby requested to not use this Site, if you do not agree with this Policy. Your continued use of our Site following posting of changes to these terms will mean you accept those changes.

Protection & safety of your Information We take utmost importance & care for the protection of all information associated with our customers received through our Site. We at Falconcity.com therefore exercise the utmost care in providing secure transmission of your information from your computer to our servers. Unfortunately no data transmission over the internet can be guaranteed to be 100% secure. As a result while we strive to protect your information, we can’t ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. Once we receive your transmission, we use industry standard efforts to safeguard the confidentiality of your information such as using necessary Firewalls and Secure socket Layers or TLS. However, perfect security does not exist on the internet.

As a policy, your information with us, whether private or public will not be sold, exchanged, transferred, or given to any other user for any reason whatsoever without your consent, other than for dealing with your transactions or services requested or when we believe in good faith that the law requires it. This exclusion does not include trusted third parties who assist us in operating our Site , conducting or supporting our business or servicing you in any manner, so long as those parties agrees to keep this information confidential.

Third Party Links

We, at our discretion, may include third party products or services on our Site. These third party sites have separate independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nevertheless we seek to protect the integrity of our Site under our Policy. Your control over your information In case you would like to change or edit some of the personal information, we will try to provide a way to correct, update or remove such information that you may have provided to us. We allow the customers to opt out by un registering from Falconcity.com and our periodic emails, messages or newsletters to you would be accordingly be stopped. If a customer wishes to update personal information or objects to any usage provided herein for any reason he/she may email the requested change to fcwop@almoosa.ae email.

Changes in Privacy Policy

"The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers' are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted."

Contacting Us

For any questions about this Policy, please email to fcwop@almoosa.ae or write to : Office No: 214,Almoosa Business Centre,Um Hurair Road,Oud Metha, P.O Box 120660